1 General Conditions of Sale 1.1 The contract of services or sale between Farmacia del Moro and the
Client shall be considered concluded upon acceptance, including partial acceptance,
of the order by Farmacia del Moro. By carrying out an order in the various ways
provided for, the Client declares to integrally accept the general conditions of sale.
1.2 If the Client is a consumer (that is to say, a natural person
who purchases the goods for reasons unrelated to his professional activity), in
conformity with articles 3 and 4 of Legislative Decree 185/1999 regarding sales at
a distance, the Client shall save a copy of the present general conditions of sale.
1.3 Any right of the Client to damages or compensation is excluded,
including any and all liability expressed or implied in the contract, as well as
liability not laid down by contract, for direct or indirect damages to persons
and/or things, caused by the lack of acceptance, including partial acceptance,
of an order.
2 Purchase procedure 2.1 The Client may only purchase products that are visible online at the address:
http://www.farmaciadelmoro.it and present in the electronic catalogue of
Farmacia del Moro as described in the respective product descriptions.
2.2 Please be advised that the image of the product may not necessarily accurately
depict its characteristics, which may differ in terms of color, size, or accessories
present in the image. All information provided to support the purchase of products
must be considered merely generic information, not referable to the real
characteristics of a single product.
2.3 Successful receipt of the order is confirmed by Farmacia del Moro through a
reply via e-mail, sent to the e-mail address provided by the Client.
The reply will show all the information entered by the Client, who undertakes to
verify that the information is correct and agrees to promptly notify
Farmacia del Moro of any and all inaccuracies, errors or mistakes.
2.4 In the event that the order is not accepted, Farmacia del Moro warrants to
promptly notify the Client.
3 Payment Methods 3.1 Advance Payment though Bank Transfer
In the event of Advance Payment through Bank Transfer, the Client's order will
be held until receipt of proof of payment. The order will only be sent only once
the amount due is effectively credited to the bank account of Farmacia del Moro,
which must take place within 7 working days from the date of acceptance of the order.
After this deadline, the order shall automatically be considered canceled.
The reason for payment on the bank transfer must include the following information:
the first and last name of the purchaser;
the order number;
the date the order was placed.
3.2 Payment through PayPal
In the event of purchasing goods with payment through PayPal, upon conclusion of the
transaction online, PayPal will immediately charge the amount due for the purchase made.
In the event of cancellation of the order, either by the Client or if the order is not
accepted by Farmacia del Moro, upon cancellation, the amount for the cancelled
goods will be re-credited to the client’s PayPal account. The amount of time required
for the amount to be re-credited to the payment method selected within the PayPal
account depends exclusively on PayPal and the bank system. Once Farmacia del Moro
has ordered the re-credit of the amount onto the PayPal account, Farmacia del Moro
cannot be held liable for any damages, direct or indirect, deriving from delays
in the effective re-crediting of the amount, which depend on PayPal and the bank system.
Furthermore, Farmacia del Moro reserves the right to request additional information
from the Client aimed at verifying the effective ownership of the PayPal account.
In absence of the information requested or if the Client refuses to provide the
requested information, Farmacia del Moro reserves the right to not accept the order.
Please be advised that based on the PayPal purchase procedure, Farmacia del Moro
will not have any information regarding the buyer's credit card at any time.
Thus Farmacia del Moro cannot be held liable for any undue use of credit cards by
third parties.
4 Terms and costs of delivery 4.1 Farmacia del Moro can only accept orders with delivery in
Italian territory. However, Farmacia del Moro provides for delivery in Livigno
and Campione d'Italia and the rest of Europe subject to prior arrangements.
4.2 For all orders carried out on www.farmaciadelmoro.it an
invoice for the goods purchased will be issued and sent, pursuant to article 14
of Executive Order 445/2000 and Legislative Decree 52/2004. The information provided
by the Client upon placing the order will be used to issue the invoice. It will not
be possible to make changes to the invoice once it has been issued.
4.3 The Client is responsible for all delivery costs. Payment for the
goods shall take place using the payment method selected upon placing the order.
4.4 Farmacia del Moro cannot be held liable for delays in outgoing
orders or for the delivery of the goods ordered.
4.5 Goods shall be delivered to the ground floor.
Upon delivery by the courier, the Client shall be responsible for checking:
that the parcel number corresponds with what was indicated in the transportation
document;
that the packaging is intact, undamaged, not wet or otherwise altered, including the
sealing materials (such as the adhesive tape).
If the packaging and/or the product is damaged or if the parcel number or the other
information do not correspond, it must be immediately contested to the courier
by writing the reason for reservation (for example "package ruptured" or
"package crushed" etc.) on the courier's proof of delivery form.
Once the courier's form has been signed, the Client no longer has the right to
contest the exterior characteristics of what was delivered.
Any problems regarding the physical integrity, correspondence or completeness of
the products received must be reported within 7 days from delivery, in accordance
with the terms and conditions provided for herein.
4.6 If the goods are not picked up from the courier's stock
warehouse within 5 working days following repeated delivery failure to the address
that was indicated by the Client upon placing the order, the ordered goods will be
sent back to the offices of Farmacia del Moro.